Consignment FAQs
What is Consignment?
Consignment is when you place an item for sale in the shop, when the item sells, you get a portion of the amount.
How Do I Consign?
Please make an appointment on our booking page, we do not accept walk-ins. Make sure you read through the consignment FAQs to ensure your items meet the guidelines.
What is the consignment rate?
The consignor receives 40% of the selling price for items under $100 and 50% for items over $100.
Who determines the selling price?
We do, our long-time experience gives us knowledge of an item's resale worth in our market and community. If you have input or questions about pricing, always ask!
How long are my items on the floor for?
Items are on the floor at full price for 30 days and then on our half price rack for 30 days, a total of 60. (Exceptions made for high end items).
What happens if my items don't sell?
You have 2 choices, you can pick up unsold items or we donate to our local community closet at Onward Willow. This is a great option as it is a free, local charity for those in need in our city. When you set up an account with us, you will be asked your preference. If you want to pick up unsold clothing, you will be given a 2 month pick up date to call us by. It is your responsibility to check in so we can collect unsold items for pick up, otherwise they will be donated.
How do I get paid for my sold items?
Once an item sells, your account is credited. We leave it up to you to check in on your account and anytime there are funds, you can collect during store hours. Cash or cheque can be provided in person or an etransfer can be requested (there is a $1.00 service charge for etransfers).
What condition and season should my items be in?
Excellent condition and freshly laundered. We cannot accept items with stains, discolouration, rips or in need of repair. They should also have been purchased in the last 2 years (with the exception of select vintage). They should also be in season, if you're unsure, please call or email to ask. Clothes sell quickly and at better prices when the season is right. We become more selective towards the end of each season.
How many pieces and how often can I consign?
We look at a max of 25 pieces per appointment (for exceptions please call or email us) and we limit appointments to one per month for each consignor.
What should I bring my clothing in?
Folded in a basket, box or reusable tote please. On hangers is fine too, however we do use our own hangers and items are steamed in shop.